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Frequently ask question

How long do I have to wait for the shoe?

: We make all shoes on request especially for our customers.

Your order will be added to production as soon as you confirm your purchase / And it will take 7 to 10 days to be ready for you.

How do I know my shoe's perfect size?

: Fits quite true to size / First of all,we recommend you to stick with your EU regular size

compare it in our size guide.  

If you're between two sizes, please choose the larger one / Choose the size whose inner sole length is a few millimeters longer than the length of your feet.

Where are Songbird shoe made?

: All shoes are crafted with leather from Artisan in Thailand.


Refunds or Exchanges?

: The shoes are made to order so we cannot accept refunds or exchanges.

What delivery options do I have?

: We offer Standard Home Delivery (Free EMS for shipping in Thailand):
We will deliver your parcel within 3-5 business days for in-stock items (clothing)

including customs processing times. During high season, delivery might take a little longer.

Please note that Songbird is not responsible for any additional time incurred while your parcel is held at Customs.

For international shipping we use E-Packet by Thailand Post

How can I track my parcel?

: As soon as we start packing your order, we will send you a shipment confirmation email with the delivery information and a link to track your order online.Please note, that it can take some days before the tracking information is uploaded. 


Import taxes and customs duties
: Please note the prices on do not include local sales taxes or VAT.

If the value of your order exceeds the toll-free limit in your market,extra fees might be applied for import taxes and custom duties upon delivery.

Songbird does not compensate these charges.
You can check with your local Customs Office for more information.

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